Career

Account Manager

At Phoenix 7 Malta client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

  • Serve as the main point of contact in all matters related to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

  • Handle inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
  • Meet regularly with other team members to discuss progress and find new ways to improve business
  • Generate progress reports for clients and senior leaders within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

  • 3 years experience in a sales or customer service role, preferably in iGaming
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Excellent organisational skills and attention to detail
  • Proficient in English language both written and spoken

Preferred skills and qualifications

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Proficiency with common customer success and customer relationship management software

What we offer:

We offer competitive salary packages and provide advice and financial relocation assistance to those moving to Malta.

You can also expect

  • An agile and multicultural company
  • Health insurance
  • Health Allowance
  • Mobile plan
  • Social events and Team Building activities

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